Privacy Policy
INFORMATION WE COLLECT
When you visit the Site, we automatically gather details about your device, such as your web browser type, IP address, time zone, and any cookies installed on your device. As you navigate the Site, we also collect data on the specific web pages or products you view, the websites or search terms that directed you to the Site, and how you engage with it. We call this automatically collected data “Device Information.”
We also gather information when you provide it, such as your name, address, phone number, email address, username, password, answers to security questions, details about your company or business, and information about gift recipients, including their names and contact details. Additionally, we may collect your date of birth, credit card information, and other payment or ordering details when necessary.
We collect information when you:
- Place an order from our catalogs or websites
- Make a purchase at one of our retail stores
- Return an item or request an exchange
- Inquire about our products or services
- Subscribe to our email communications or register for an account on our websites
- Join our Preferred Customer Program
- Participate in surveys, contests, or other marketing events
- Are referred to us through marketing promotions or third-party business relationships
- Request one of our catalogs
- Receive our products as a gift
- Enroll in any of our Affiliate Programs
- Submit information for employment consideration
We use the following technologies to collect Device Information:
Cookies: These are data files placed on your device or computer, often containing an anonymous unique identifier. For more details on cookies and how to disable them, visit https://www.theholisticleaf.com/
Log Files: These track actions on the Site and collect data such as your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
Web Beacons, Tags, and Pixels: These are electronic files used to record information about your browsing behavior on the Site
When we refer to “Personal Information” in this Privacy Policy, we mean both Device Information and Order Information.
USING THE INFORMATION WE COLLECT
The use of your information is governed by the privacy policy and terms of use that are in effect when you use this Website. We collect information to:
- Contact you about the status of your order
- Screen orders for potential risk or fraud
- Process and fulfill your orders
We may use aggregated data that does not personally identify you for various purposes, including research, commercial use, or improving our Websites. Additionally, we may use your email address to respond to your inquiries, provide notifications, or inform you about our products and services.
We use the Device Information we collect to help detect potential risks and fraud, especially through your IP address. More broadly, we use this information to enhance and optimize our Site, such as by generating analytics on customer browsing and interaction patterns and evaluating the effectiveness of our marketing and advertising campaigns.
INFORMATION WE SHARE WITH OTHERS
We may collaborate with third parties to offer specific services on our behalf, such as credit card processing, shipping, and promotional or other support services. We will share the necessary contact or other relevant information with these parties to enable them to perform these services. Generally, these third parties are not permitted to use personally identifiable information beyond the scope of providing the requested services.
We may share customer information with our affiliated companies and also exchange it with other companies that offer goods or services that could be of interest to you. If you would prefer that we do not share your information in this manner, please refer to the instructions in the “Your Choices” section below.
We may share personally identifiable information with unaffiliated third parties in the following circumstances:
- If you request or authorize it.
- To complete a transaction you’ve initiated.
- To comply with legal obligations, regulations, court orders, or subpoenas, or to enforce our Terms of Use and other agreements, or to protect our rights, property, or safety, and those of our users or others.
- As part of a purchase, transfer, or sale of services or assets (e.g., if we sell assets to another party, customer information may be included in the transferred assets).
- With our agents, vendors, or service providers to perform tasks on our behalf.
- If the third parties offer goods or services that we believe may interest you.
- As otherwise described in this privacy policy.
COOKIES
A cookie is a piece of data stored on your hard drive that contains information about your computer. Cookies help us track and target your interests to enhance your experience on our Websites. Some cookies are temporary and are deleted when you leave our Website (“Session cookies”), while others remain on your device after you leave (“Persistent cookies”) to recognize you on future visits. Persistent cookies may be used to provide services such as “Remember Me,” order history, and address book features.
If you wish to deactivate our ability to analyze your browsing activity, please contact Customer Service via email. We may also use our cookies and other technologies for enhanced online display advertising. To opt out of advertising from Well Products, please email Customer Service. You can still browse our Website if you reject certain cookies, but you may not have access to all of our services or be able to make purchases.
If you wish to deactivate our ability to analyze your browsing activity, please contact Customer Service via email. We may also use our cookies and other technologies for enhanced online display advertising. To opt out of advertising from Well Products, please email Customer Service. You can still browse our Website if you reject certain cookies, but you may not have access to all of our services or be able to make purchases.
CHANGING OR DELETING INFORMATION
To update your customer information, please either email Customer Service, contact us at the address below, or, if you have registered for an account on our Website, you can update your information by accessing the Account Services section under the My Account tab on our Website. For security purposes, you will need to provide certain information to verify your identity before we can process any changes.
To ensure we handle your request efficiently, please contact us directly (e.g., using the email address we have on file for you or by sending a signed letter) rather than having a third party make the request on your behalf. If we receive a request from a third party to change or use your customer information, we reserve the right, at our sole discretion, to deny the request (unless required by law) or to ask you to confirm the request personally.
To ensure we handle your request efficiently, please contact us directly (e.g., using the email address we have on file for you or by sending a signed letter) rather than having a third party make the request on your behalf. If we receive a request from a third party to change or use your customer information, we reserve the right, at our sole discretion, to deny the request (unless required by law) or to ask you to confirm the request personally.
SWEEPSTAKES/PROMOTIONS/CONTESTS
Occasionally, we may offer promotions, contests, or sweepstakes on our Website. If you decide to participate, we may collect information such as your name, address, age, phone number, email address, and other contact details. We may also request additional, optional information. Participation is governed by the Official Rules of the promotion. The information collected may be used to administer the promotion and for other business purposes, including marketing, and may be shared with our affiliates, vendors, or third parties in accordance with this privacy policy and the Official Rules.
SECURITY
We use encryption technologies to secure data during transmission to and from our Websites and have implemented security measures at our physical facilities to protect against the loss, misuse, or alteration of the information we collect from you. However, since data transmission over the internet is never 100% secure, we cannot guarantee the security of any information you send to or receive from our Websites, and you use them at your own risk.
You also play a crucial role in safeguarding your information. Once you register on our Website, you are responsible for protecting your username and password. You are liable for any transactions conducted using your login credentials.
For communication regarding your credit card or other payment information, please contact us by mail at the address provided below.
We are not responsible for maintaining the confidentiality of any non-public information you provide or post on the Website. If you wish to keep certain information private, please refrain from sharing it with us.
LINKS TO OTHER SITES
Our Website may include links to other sites that are beyond our control. The privacy policies of these linked sites may differ from ours. We recommend reviewing the privacy policy of any site you visit.
NOTIFICATION OF CHANGES
The use of your information is governed by the privacy policy in effect at the time of use. We may update this privacy policy occasionally, and the current effective date will be displayed at the top of the policy. Any changes will be reflected in the revised privacy policy on our Websites, with a new effective date. We encourage you to review our privacy policy regularly, as continued use of our Website signifies your acceptance of any updates.
